Front Office Manager

Millennium Hotels; Sunnyvale (CA); On-site; USD 95,000 - 100,000; Full time

Job summary

M Social Sunnyvale, part of Millennium Hotels & Resorts, seeks a Front Office Manager to lead daily Front Office operations and ensure exceptional guest experiences from arrival to departure.

The role oversees Front Desk, Guest Services, Night Audit, and Bell/Valet, driving service excellence, efficiency, and team engagement in a vibrant Silicon Valley property.

Qualifications

• Front Office leadership experience preferred
• Strong guest service focus
• Operational from arrival to departure experience

Responsibilities

• Lead daily Front Office operations including Front Desk, Guest Services, Night Audit and Bell/Valet
• Drive service excellence and operational efficiency while engaging the team

Job description

Hotel Name: M Social Sunnyvale

Location: Onsite – Sunnyvale, CA

Salary Range: $95,000.00- $100,000.00

Join the Team at M Social Sunnyvale

At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Front Office Manager, you will lead the daily operations of the Front Office while ensuring exceptional guest experiences from arrival through departure. You will oversee the Front Desk, Guest Services, Night Audit, and Bell/Valet operations while driving service excellence, operational efficiency, and team engagement.

This role is ideal for a hospitality leader who is passionate about creating memorable guest experiences, developing high-performing