Front Office Supervisor - Lead Guest Experience

Hilton; Lihue (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

Hilton in Hawaii seeks a Front Office Supervisor to oversee daily front desk operations, ensuring seamless check-ins, check-outs, and a welcoming guest experience across our property.

You will lead a collaborative team, schedule shifts, and train colleagues while resolving guest concerns promptly. This role requires open availability and a focus on delivering exceptional hospitality in a fast-paced environment.

Qualifications

• Minimum one year of front office experience.
• Schedule flexibility is required.
• Training experience is highly preferred.

Responsibilities

• Oversee front office team: lead members in check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, run pre-shift meetings, and provide guidance and feedback.
• Lead guest issue resolution: respond to inquiries and concerns and support team in escalated cases.
• Manage lobby flow: monitor guest traffic and adjust coverage to maintain service efficiency.

Skills

Front office experience

Schedule flexibility

Training experience

Job description

Hilton in Hawaii seeks a Front Office Supervisor to oversee daily front desk operations, ensuring seamless check-ins, check-outs, and a welcoming guest experience across our property.

You will lead a collaborative team, schedule shifts, and train colleagues while resolving guest concerns promptly. This role requires open availability and a focus on delivering exceptional hospitality in a fast-paced environment.