Front Office Supervisor | Hotel Leadership

Hampton Inn Bedford; Billerica (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Savings Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Learning and Development Opportunities

Employee Referral Program

Job summary

Hampton Inn by Hilton-Boston/Bedford/Burlington in Bedford, MA is seeking a Front Office Supervisor to coordinate front office operations and support management. The role includes supervising staff, handling reservations, and ensuring guest satisfaction while working a flexible schedule including mornings, evenings, and weekends.

The hotel emphasizes hospitality excellence, Marriott familiarity is a plus, and benefits align with Buffalo Lodging Associates standards.

Qualifications

• Customer Service experience in a hotel setting preferred.
• Marriott experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver’s license, and acceptable driving history subject to company approval.

Responsibilities

• Oversee guest services and front office operations to ensure superior service.
• Foster a positive, cooperative environment between front office staff and management.
• Supervise front office team including interviewing, training, and performance appraisals.
• Perform Front Desk duties: greet guests, process check-in/check-out, and manage reservations.
• Handle cash, credit card information and guest requests promptly.

Skills

Customer Service

Team Leadership

Front Desk

Microsoft Office

Education

High School diploma or equivalent

Tools

Property management system

WORD

EXCEL

Job description

Hampton Inn by Hilton-Boston/Bedford/Burlington in Bedford, MA is seeking a Front Office Supervisor to coordinate front office operations and support management. The role includes supervising staff, handling reservations, and ensuring guest satisfaction while working a flexible schedule including mornings, evenings, and weekends.

The hotel emphasizes hospitality excellence, Marriott familiarity is a plus, and benefits align with Buffalo Lodging Associates standards.