Guest Experience Front Desk Agent

Hilton; Billerica (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Weekly

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid Vacation

Job summary

Buffalo Lodging Associates’ Hampton Inn Bedford location seeks a Full-Time Front Desk Agent to join the team. The role requires morning/evening/weekend/holiday availability and prior Hilton experience is a plus.

You will be the hotel face, delivering superior guest service and handling check-ins, reservations, and guest inquiries. Located near Bedford/Billerica, MA, this role emphasizes friendly service, guest satisfaction, and efficient use of the property management system to ensure seamless

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, property management system, Word and Excel is strongly preferred.
• Must have valid driver's license with acceptable driving history.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system.
• Handle cash, credit card information and on-site transactions.
• Identify guest needs and provide information on hotel services and amenities.
• Take reservations from callers and update/cancel in the system.

Skills

Customer service

Driver's license

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Buffalo Lodging Associates’ Hampton Inn Bedford location seeks a Full-Time Front Desk Agent to join the team. The role requires morning/evening/weekend/holiday availability and prior Hilton experience is a plus.

You will be the hotel face, delivering superior guest service and handling check-ins, reservations, and guest inquiries. Located near Bedford/Billerica, MA, this role emphasizes friendly service, guest satisfaction, and efficient use of the property management system to ensure seamless