Hotel Front Desk Agent - Hampton Inn Bedford

Buffalo Lodging Associates, LLC; Billerica (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

$19/hr

Medical, Dental & Vision Insurance

401(k) Employer Match

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Activities &

Learning and Development Opportunities

Employee Referral Program

Job summary

The Front Desk Agent role at Buffalo Lodging Associates' Hampton Inn by Hilton-Boston/Bedford/Burlington in Billerica, MA is a full-time position. Morning, evening, weekend and holiday availability is required to ensure smooth guest service and efficient check-in/out using the property's management system.

Preferred Hilton experience and a high school diploma or equivalent. Proficiency with Word, Excel and intranet tools is highly valued.

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet and property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver’s license and acceptable driving history subject to company approval.

Responsibilities

• Greet guests and complete check-in/check-out procedures through the property management system.
• Handle cash, credit card information, and goods at the property.
• Identify guest needs and provide information about hotel services and amenities to create an accommodating environment.
• Take reservations from incoming calls and update/cancel in the hotel management system.

Skills

Customer service

Hilton experience

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Hampton Inn by Hilton-Boston/Bedford/ Burlington, 25 Middlesex Turnpike, Billerica, MA 01821

We are currently looking for a Full-Time Front Desk Agent to join our Team! Agents must be available to work mornings, evenings, weekends and holidays. Prior Hilton experience is preferred.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

We are currently looking for front desk agent to join our Team! Our Hampton Inn by Hilton is located right off US-3, we’re 15 minutes from Hanscom Air Force Base. A 35-minute drive to Downtown Boston or Historic Salem, MA. We feature 129 beautiful guest rooms that during their stay our guests can enjoy nature at Great Brook State Park 15 minutes away. Burlington Mall is only three miles away. Daily seasonal breakfast is served to all our guests. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• $19/hr
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program