Front Desk Agent — Flexible Hours & Great Benefits

Buffalo Lodging Associates, LLC; Billerica (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

$19/hr

Medical, Dental & Vision Insurance

401(k) Employer Match

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Appreciation Activities &

Learning and Development Opportunities

Employee Referral Program

Job summary

The Front Desk Agent role at Buffalo Lodging Associates' Hampton Inn by Hilton-Boston/Bedford/Burlington in Billerica, MA is a full-time position. Morning, evening, weekend and holiday availability is required to ensure smooth guest service and efficient check-in/out using the property's management system.

Preferred Hilton experience and a high school diploma or equivalent. Proficiency with Word, Excel and intranet tools is highly valued.

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet and property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver’s license and acceptable driving history subject to company approval.

Responsibilities

• Greet guests and complete check-in/check-out procedures through the property management system.
• Handle cash, credit card information, and goods at the property.
• Identify guest needs and provide information about hotel services and amenities to create an accommodating environment.
• Take reservations from incoming calls and update/cancel in the hotel management system.

Skills

Customer service

Hilton experience

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

The Front Desk Agent role at Buffalo Lodging Associates' Hampton Inn by Hilton-Boston/Bedford/Burlington in Billerica, MA is a full-time position. Morning, evening, weekend and holiday availability is required to ensure smooth guest service and efficient check-in/out using the property's management system.

Preferred Hilton experience and a high school diploma or equivalent. Proficiency with Word, Excel and intranet tools is highly valued.