Lodging Front Desk Agent (Part-Time)

The St Joe Company; Panama City Beach (FL); On-site; USD 17,000 - 23,000; Part time

Job summary

The St. Joe Company at Embassy Suites Panama City Beach is seeking a Part Time Front Desk Agent to ensure a smooth guest experience from check-in to check-out at the Panama City Beach property.

You will greet guests, answer inquiries, recommend activities, and coordinate with housekeeping to maintain rooms in top condition. Prior hospitality or customer-service experience is preferred, with basic English communication required.

Qualifications

• Sufficient education and literacy to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, and communicate in basic English.
• Previous customer experience preferred.
• Previous hospitality experience preferred.

Responsibilities

• Check guests in and out and process payments.
• Answer phones and emails professionally.
• Provide information on rooms, rates, and local attractions.
• Upsell services and arrange VIP accommodations.
• Coordinate with housekeeping to prepare rooms.
• Assist with group reservations and special events.
• Maintain front desk area clean and organized.
• Handle billing issues and post changes to guest accounts.

Skills

Customer service

Communication skills

Discretion

English proficiency

Tools

Resort check-in software

Job description

Job Location: Embassy Suites - Panama City Beach, FL 32407, Position Type: Part Time

Job Summary

The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Primary Responsibilities & Essential Functions

• Registers guest and accommodates requests whenever possible
• Handles both check-in and check-out process
• Takes payment and resolves billing issues
• Post changes to appropriate guest accounts
• Maintain accurate records of guests that have checked in and out
• Answer phones and respond to emails in a professional and friendly manner
• Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities
• Anticipate and address guests needs, resolving problems and complaints
• Make recommendations for activities and restaurants
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
• Upsell additional facilities and services, when appropriate
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Store any luggage guests have and arrange transportation as needed
• Maintain a clean and tidy front desk area
• All other duties as assigned

Qualifications

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read write, speak, and communicate in basic English preferred
• Previous customer experience preferred
• Previous hospitality experience preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant friendly way
• Strong communication skills; able to communicate clearly and professionally
• Ability to operate Microsoft Office applications effectively
• Familiarity with resort check in software
• Knowledge of the surrounding areas and attractions
• Ability to build and maintain professional relationships with local service providers
• Ability to resolve guest issues promptly, professionally, and friendly manner

Physical Demands

• Ability to stand and move throughout front office and lobby while continuously performing essential job functions
• Ability to lift to 25 lbs
• Occasional twisting, bending, stooping, reaching, and walking
• Frequent talking, hearing, seeing, and smiling

Working Conditions

• Primarily located indoors but can be exposed to outside weather conditions
• Occasionally exposed to high volume places
• Minimal to moderate noise levers consistent with hotel environment
• May be exposed to cleaning chemicals (proper PPE provided)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.