Front Office Manager

ST JOE RESORT OPERATIONS LLC; Panama City (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

The St. Joe Company’s Front Office Manager will coordinate daily front desk operations including night audit, bell staff, concierge and beach services, ensuring exceptional guest service. The role trains staff, handles payroll, schedules, and guest inquiries while collaborating with housekeeping and maintenance.

Qualifications include a Bachelor’s in hospitality or similar and at least 2 years in front desk roles; leadership experience preferred and proficient use of Word and Excel.

Qualifications

• Bachelor’s degree in hospitality or a related field required.
• Minimum 2 years of experience as a front desk agent or in hotel front office operations.
• Leadership experience preferred and ability to train and manage staff.
• Proficiency in Word and Excel; strong clerical and administrative skills.
• Excellent customer service and communication abilities.

Responsibilities

• Coordinate daily front desk operations and night audit activities.
• Assist front desk with duties and develop daily procedures.
• Respond to guest queries and resolve complaints.
• Train and supervise front desk staff and shifts.
• Prepare payroll and create weekly staff schedules.
• Monitor inventory of supplies and manage orders/invoices.
• Compile occupancy reports and financial information for management.
• Collaborate with housekeeping and maintenance to ensure smooth operations.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Bookkeeping

Education

Bachelor’s degree in hospitality or similar

Tools

Microsoft Word

Microsoft Excel

Job description

Job SummaryThe Front office manager coordinates the daily functions of the hotel front desk, night audit, bell person, hotel concierge and beach services. This position works closely with the housekeeping and maintenance departments to deliver exceptional accommodations and customer service to the guests. Additionally, the Front Office Manager trains and manages staff, supervises administrative and clerical duties, and addresses customer complaints and queries.Primary Responsibilities & Essential FunctionsAttend weekly management meetingsAssist front desk with their duties/ help create their daily proceduresTroubleshoot system errorsAnswer phones and respond to emailsView and organize reservationsFollow-up on guest complaints or issuesComplete payroll by the designated due dateCreate weekly schedulesOrdering, Invoicing, and inventory of the needed suppliesResponsible for covering hourly shiftDefining and implementing front desk objectives and proceduresTraining of staff and managing of shift schedulesTending to guests’ complaints and proceduresAdministrative duties such as filing and updating records, among others, as neededMaintaining front desk office supplies and equipmentEnsuring the front desk and reception area is kept clean and organizedAnticipate and handle any guest requests and satisfy their needs within acceptable guidelinesAssist in the development and monitoring of the budget to provide top quality customer serviceCompile occupancy reports and financial information for the general managerAll other duties as assignedEducation and ExperienceSufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needsAbility to read, write, speak, and communicate in basic English preferredBachelor’s degree in hospitality or similarA minimum of 2 years’ experience as a front desk agentLeadership experience preferredBackground in front office operations and housekeepingKnowledge, Skills, AbilitiesDetail oriented and thoroughAbility to perform consistent work to the highest of standardsAbility to remain discreet and respect the privacy of guestsProficient in word and excelAbility to interact with guests in a pleasant friendly wayAbility to lead and train efficiently and effectivelyAbility to provide exceptional customer serviceAbility to solve issues independentlyCritical thinking skillsBasic knowledge of bookkeepingExcellent time-management skillsProven ability to respond effectively to sensitive inquiries or complaintsAbility to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.Interpersonal skills, high level of communication skills, ability to make decisions and lead othersUnderstanding of how Housekeeping and Front Office work togetherPhysical DemandsWalking, standing for long periods of timeLifting, bending, reaching as neededFrequent keyboardingMust be able to life 25lbsWorking ConditionsPrimarily indoors with exception of assisting bellman or guests outsidePossible exposure to extreme heat or cold depending on seasonPossible exposure to a somewhat noisy environmentThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.