Front Office Supervisor - Guest Experience & Service Leader

South Beach Group Hotels; Miami Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

South Beach Group Hotels is seeking a Front Office Manager to lead guest registration, bell, concierge and night audit operations, ensuring smooth check-in experiences and guest satisfaction. The role requires 3+ years of management in front office and 2+ years of hotel supervisory experience, with a preference for a hospitality degree and strong staff development focus.

The position emphasizes training, leadership, and maintaining professional standards to maximize guest satisfaction and hotel

Qualifications

• Minimum of 3 years of management experience in a Front Office environment.
• Minimum of 2 years of hotel supervisory experience.
• Bachelor degree in hospitality management preferred or equivalent relevant management experience.
• Must be able to work independently and exercise good judgment.
• Flexible schedule; weekends and holidays may be required.
• Excellent written and oral communication skills.

Responsibilities

• Oversees guest registration, bell services, concierge services, telephone services and night audit.
• Directs staff development, training, and performance reviews.
• Maintains security procedures for monies and guest safety.
• Ensures high levels of guest satisfaction and profitability.
• Responds promptly to guest requests or complaints and follows up.

Skills

Management experience

Front office leadership

Communication skills

Team leadership

Education

Bachelor degree in hospitality management

Equivalent management experience

Job description

South Beach Group Hotels is seeking a Front Office Manager to lead guest registration, bell, concierge and night audit operations, ensuring smooth check-in experiences and guest satisfaction. The role requires 3+ years of management in front office and 2+ years of hotel supervisory experience, with a preference for a hospitality degree and strong staff development focus.

The position emphasizes training, leadership, and maintaining professional standards to maximize guest satisfaction and hotel