Hotel Front Office Manager

Nbutexas; Miami Beach (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Salary $60k–$70k

Bonus

PTO

Job summary

National Hotel Management Group seeks an experienced Hotel Front Office Manager with Miami Beach hotel experience to lead its Guest Services Team. This oceanfront property is a historic hotel and needs a Hands-on Leader, a Hotel Ambassador and Team Builder who builds rapport with guests.

Responsibilities include attracting top talent, ongoing training, maintaining a strong presence in guest areas, ensuring access to guest experience programs, and overseeing arrival and departure experiences.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field is a plus.
• Minimum three years in front office, with at least two years in supervisory/management capacity.
• Experience with hotel PMS (Opera, etc.).
• High-level hospitality or customer service experience.
• Passionate leadership and servant leadership mindset.
• Trainer mindset and people orientation.

Responsibilities

• Attract and secure top talent to ensure a quality guest experience.
• Provide leadership through ongoing training and mentorship.
• Be a hands-on leader with a consistent presence in guest areas.
• Ensure guests have access to all guest experience programs.
• Lead and manage a seamless guest experience at arrival and departure.

Skills

Hospitality experience

Customer service

Leadership

Training

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera PMS

Job description

A national Hotel Management Group seeks an experienced Hotel Front Office Manager with Miami Beach Hotel experience to lead its Guest Services Team. This oceanfront hotel is a historic property seeking a Hands-on Leader. The ideal candidate will possess a strong tenure at full-service properties. We are looking for a Hotel Ambassador and Team Builder to establish a high level of rapport with clients. Are you looking for a new opportunity with a stable company with a great culture that offers growth opportunities? If so, please submit your resume today!

Benefits:

• Salary - $60,000 to $70,000
• Bonus
• PTO

Responsibilities:

• Attract and secure top talent that will ensure a quality Guest experience
• Provide the highest level of leadership through ongoing training and mentorship
• Be a hands-on leader by maintaining a consistent presence in the Guest areas
• Ensuring that all Guests are provided access to all Guest experience programs
• Lead and manage a seamless Guest experience at arrival and departure

Qualifications:

• A bachelor's degree in Hospitality Management, Business Administration, or a related field is a plus.
• Minimum three years of experience in a front office role in a hotel, with at least two years in a supervisory or management capacity.
• Experience with hotel Property Management Systems (PMS) (specify preferred systems, e.g., Opera, etc.).
• High-Level Hospitality or Customer Service experience
• Passionate Leadership Skills
• People-oriented Servant Leader
• Trainer mindset

Rick Duarte