Front Office Supervisor: Guest Experience & Revenue Lead

Montage International; Park City (UT); On-site; USD 50,000 - 72,000; Full time

Job summary

Montage International is seeking a Front Office Supervisor in Park City to assist the Director of Front Office in managing day-to-day guest reception, services, reservations, and concierge; including profitable financial management and proactive strategic leadership.

This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Qualifications

• Bachelor’s Degree required.
• Minimum of four (4) years’ experience in customer service.
• Two (2) to three (3) years of hotel supervisory experience.
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur.
• Luxury hotel experience strongly preferred.
• Knowledge and experience in using Birchstreet, HotSOS and Rex preferred.

Responsibilities

• Supporting the department operation and providing direct service to guests as needed, leading by example
• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assisting in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
• Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Supporting the hotel's life-safety systems and being prepared at all times for emergency situations

Skills

Customer service

Hotel supervision

Leadership

Education

Bachelor’s Degree

Tools

Opera

Outlook

Word

Excel

PowerPoint

Birchstreet

HotSOS

Rex

Job description

Montage International is seeking a Front Office Supervisor in Park City to assist the Director of Front Office in managing day-to-day guest reception, services, reservations, and concierge; including profitable financial management and proactive strategic leadership.

This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.