Front Desk & Guest Experience Manager

Montage International; Park City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Montage International in Park City, Utah, seeks a Guest Reception Manager to oversee Front Desk, PBX, Bell & Valet operations in line with hotel standards. The role emphasizes guest relations, service excellence, and management of daily guest interactions.

Responsibilities include monitoring service standards, handling complaints in the absence of other managers, and directing staff with a service-driven philosophy to maximize guest satisfaction and hotel performance.

Qualifications

• One year experience in a similar position.
• Two years hotel front-of-house/guest relations experience.
• Excellent communication skills, both written and spoken.

Responsibilities

• Oversee Front Desk/PBX/Bell & Valet operations to hotel standards.
• Monitor service standards across operation.
• Handle guest complaints in absence of other mgmt.
• Lead staff with service and management philosophy.
• Maximize hotel financial performance via guest service.
• Address maintenance and housekeeping issues promptly.

Skills

Communication skills

Guest relations

Discretion & diplomacy

Problem solving

Calm under pressure

Education

High school diploma

College degree preferred

Tools

Opera PMS

ResortSuite

Computers

Job description

Montage International in Park City, Utah, seeks a Guest Reception Manager to oversee Front Desk, PBX, Bell & Valet operations in line with hotel standards. The role emphasizes guest relations, service excellence, and management of daily guest interactions.

Responsibilities include monitoring service standards, handling complaints in the absence of other managers, and directing staff with a service-driven philosophy to maximize guest satisfaction and hotel performance.