Front Office Operations Leader — Guest Experience

Montage International; Washington (District of Columbia); On-site; USD 72,000 - 98,000; Full time

Job summary

Montage International in Washington, DC seeks an Assistant Director of Front Office to assist the Director in managing daily operations of guest reception, reservations, and concierge; including profitable financial management and strategic leadership.

Two to three years of hotel management experience, a Bachelor's Degree, and advanced software skills (Opera, HotSOS, Rex, Outlook) are preferred; luxury hotel experience is highly desirable. Salary is $85,000 plus bonus potential.

Qualifications

• Two to three years of hotel management experience.
• Bachelor’s Degree required.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

Skills

Hotel management

Word

Excel

PowerPoint

Opera

HotSOS

Rex

Outlook

Education

Bachelor’s Degree

Tools

Opera

HotSOS

Rex

Outlook

Job description

Montage International in Washington, DC seeks an Assistant Director of Front Office to assist the Director in managing daily operations of guest reception, reservations, and concierge; including profitable financial management and strategic leadership.

Two to three years of hotel management experience, a Bachelor's Degree, and advanced software skills (Opera, HotSOS, Rex, Outlook) are preferred; luxury hotel experience is highly desirable. Salary is $85,000 plus bonus potential.