Front Office Director: Guest Experience & Ops Leader

Montage International; Park City (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

Montage International in Park City, Utah, seeks a Director of Front Office to lead guest reception, concierge and reservations, while driving profitability and strategic leadership aligned with the company's vision.

The role requires 3–5 years of hotel management experience, a Bachelor's degree, and advanced skills in Opera, HotSOS, Rex and Outlook. You will mentor staff, manage budgets and ensure exceptional guest experiences across all touchpoints.

Qualifications

• Three to five years of hotel management experience.
• Bachelor’s Degree required.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Create, implement and execute department trainings, recruiting and innovative pre-shifts.
• Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings.
• Create and implement profit and flow-through enhancing strategies and programs.
• Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts.
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

Skills

Hotel management

Staff leadership

Budgeting

Education

Bachelor's Degree

Tools

Opera

HotSOS

Rex

Outlook

BirchStreet

Job description

Montage International in Park City, Utah, seeks a Director of Front Office to lead guest reception, concierge and reservations, while driving profitability and strategic leadership aligned with the company's vision.

The role requires 3–5 years of hotel management experience, a Bachelor's degree, and advanced skills in Opera, HotSOS, Rex and Outlook. You will mentor staff, manage budgets and ensure exceptional guest experiences across all touchpoints.