Assistant Front Office Director: Guest Experience Leader

Montage International; Washington; On-site; USD 77,000 - 94,000; Full time

Job summary

Montage International is seeking an Assistant Director of Front Office to support the Director of Front Office in daily guest reception, services, reservations, and concierge operations. This role emphasizes profitability, strategic leadership, and active partnership with the business to advance the company’s goals and values.

The ideal candidate has hotel management experience, a bachelor’s degree, and advanced skills in industry software to ensure seamless guest experiences and compliant,

Qualifications

• Two to three years of hotel management experience.
• Bachelor’s Degree.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur
• Luxury hotel experience strongly preferred.

Responsibilities

• Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel’s life-safety systems and be prepared at all times for emergency situations.

Skills

Two to Three years of hotel management

Education

Bachelor’s Degree

Tools

Opera

HotSOS

Rex

Outlook

Word

Excel

PowerPoint

Job description

Montage International is seeking an Assistant Director of Front Office to support the Director of Front Office in daily guest reception, services, reservations, and concierge operations. This role emphasizes profitability, strategic leadership, and active partnership with the business to advance the company’s goals and values.

The ideal candidate has hotel management experience, a bachelor’s degree, and advanced skills in industry software to ensure seamless guest experiences and compliant,