Front Office Supervisor — Guest Experience & Ops Lead

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Background check

Job summary

Mammoth Mountain is seeking a Front Desk Supervisor to lead the front desk, bell, valet and concierge operations in the absence of the Front Desk Manager. The role includes training, guest service, employee relations and purchasing responsibilities to ensure smooth operation.

Ideal candidates have 2+ years in hotel front desk/reservations and 6–12 months of supervisory experience, plus strong skills in MS Excel, Word and PowerPoint. Equal opportunity employer.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Education

Four year college degree preferred

Job description

Mammoth Mountain is seeking a Front Desk Supervisor to lead the front desk, bell, valet and concierge operations in the absence of the Front Desk Manager. The role includes training, guest service, employee relations and purchasing responsibilities to ensure smooth operation.

Ideal candidates have 2+ years in hotel front desk/reservations and 6–12 months of supervisory experience, plus strong skills in MS Excel, Word and PowerPoint. Equal opportunity employer.