Front Office Manager on Duty — Guest Experience Leader

Alterra Mountain Company; Mammoth Lakes (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at all Alterra Resorts

Ski/snowboarding lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain, part of Alterra Mountain Company, is seeking a Front Desk Supervisor to oversee front desk, bell, valet and concierge activities in the absence of the Front Desk Manager.

Candidates should have a four-year degree preferred, 2+ years in front desk/reservations, 6–12 months of supervisory experience, and proficiency with MS Excel, Word, PowerPoint, Sirius and Visual One. Hourly pay ranges from $25.00 to $26.13.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of MS Excel, Word, Power Point, Sirius and Visual One.
• Ability to clearly and effectively communicate to guests, employees and management.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Supervisory experience

Guest service

Communication skills

Education

Bachelor's degree preferred

Tools

Sirius

Visual One

Job description

Mammoth Mountain, part of Alterra Mountain Company, is seeking a Front Desk Supervisor to oversee front desk, bell, valet and concierge activities in the absence of the Front Desk Manager.

Candidates should have a four-year degree preferred, 2+ years in front desk/reservations, 6–12 months of supervisory experience, and proficiency with MS Excel, Word, PowerPoint, Sirius and Visual One. Hourly pay ranges from $25.00 to $26.13.