Front Office Manager – Guest Experience & Operations Lead

Alterra; Mammoth Lakes (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Ski passes and discounts

401k with company match

Free skiing for dependents

Discounts on equipment, retail & food

Job summary

Alterra Resorts in Mammoth Lakes, California, is seeking a Front Desk Manager to oversee front desk, bell, valet, and concierge operations in the absence of the Front Desk Manager. You will lead guest services, training, employee relations, and purchasing as needed, and act as manager on duty to ensure smooth daily operations.

Requirements include a four-year college degree (preferred), 2+ years in hotel front desk and reservations, 6–12 months supervisory experience, and proficiency with MS

Qualifications

• Four year college degree preferred.
• Minimum 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Guest service

Communication

Team leadership

Education

Four year college degree (preferred)

Tools

Sirius

Visual One

Job description

Alterra Resorts in Mammoth Lakes, California, is seeking a Front Desk Manager to oversee front desk, bell, valet, and concierge operations in the absence of the Front Desk Manager. You will lead guest services, training, employee relations, and purchasing as needed, and act as manager on duty to ensure smooth daily operations.

Requirements include a four-year college degree (preferred), 2+ years in hotel front desk and reservations, 6–12 months supervisory experience, and proficiency with MS