Front Office Manager — Mountain Resort (Ski Passes)

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is seeking a Front Office Manager to oversee daily operations across Front Office, Bell, Concierge, and Shuttle departments in Mammoth Lakes, CA. You will drive financial, employee, and guest service goals while maintaining service excellence.

The ideal candidate will have a four-year degree, 2+ years supervisory hospitality experience, and strong communication skills, with proficiency in MS Excel, Word, PowerPoint, and Visual One. A mountain resort background is a plus.

Qualifications

• Four-year college degree preferred.
• Minimum of 2 years' Hospitality supervisory experience required, with management experience in the hotel industry preferred
• Experience in a Mountain and/or Destination Resort hotel preferred
• Strong written and verbal skills required
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One.
• Strong work ethic.
• Ability to effectively communicate to guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Responsibilities

• Oversees and manages the daily operation of the Front Office, including Front Desk, Bell, Concierge, and Shuttle.
• Responsible for financial, employee, and guest service goals of the department.

Skills

Strong communication

Leadership

Customer service

Education

Bachelor's degree preferred

Tools

MS Excel

MS Word

PowerPoint

Visual One

Job description

Mammoth Mountain is seeking a Front Office Manager to oversee daily operations across Front Office, Bell, Concierge, and Shuttle departments in Mammoth Lakes, CA. You will drive financial, employee, and guest service goals while maintaining service excellence.

The ideal candidate will have a four-year degree, 2+ years supervisory hospitality experience, and strong communication skills, with proficiency in MS Excel, Word, PowerPoint, and Visual One. A mountain resort background is a plus.