Front Office Leader: Elevate Guest Experience

Hilton; Honolulu (HI); On-site; USD 75,000 - 77,000; Full time

Job summary

Hilton Honolulu is seeking a Front Office Manager to oversee daily front office operations, guest services, registration and room inventory while upholding Hilton's standards of hospitality. You will lead a team to deliver memorable experiences and ensure smooth check-in and check-out processes.

In this full-time role, you will monitor guest satisfaction, drive revenue initiatives through up-selling, provide ongoing training, and foster a positive, results-driven work environment.

Qualifications

• Leadership and guest service capabilities required.
• Ability to supervise teams and coach staff effectively.
• Strong teamwork and communication skills.
• Integrity and accountability in daily operations.
• Customer-focused mindset with a hospitality orientation.
• Proven ability to drive guest satisfaction and revenue initiatives.

Responsibilities

• Manage daily front office operations: guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: track guest satisfaction, address issues, guide improvements
• Implement revenue initiatives: promote hotel services and up-selling to drive occupancy and revenue
• Facilitate team knowledge: provide training and updates on offerings and local attractions
• Delight guests: welcome, respond to inquiries, resolve concerns promptly
• Inspire and develop the team: supervise, coach, and foster a positive work environment

Skills

Leadership

Guest service

Team supervision

Coaching

Teamwork

Integrity

Ownership

Job description

Hilton Honolulu is seeking a Front Office Manager to oversee daily front office operations, guest services, registration and room inventory while upholding Hilton's standards of hospitality. You will lead a team to deliver memorable experiences and ensure smooth check-in and check-out processes.

In this full-time role, you will monitor guest satisfaction, drive revenue initiatives through up-selling, provide ongoing training, and foster a positive, results-driven work environment.