Assistant Front Office Manager

Lm Services Corporation Group; Town and Country (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

Lm Services Corporation Group is seeking a front desk supervisor to orchestrate registration and checkout operations at the hotel front desk. You will greet guests, verify reservations and payment information, and promote the Hilton Honors program to ensure member recognition and benefits.

The role includes maintaining a house bank, posting miscellaneous charges, supervising front desk agents, and providing ongoing training to staff to ensure smooth, accurate registration and checkout processes.

Qualifications

• Experience in hotel front desk operations and guest services.
• Ability to manage guest check-in/check-out and billing accuracy.
• Strong leadership and training skills.

Responsibilities

• Orchestrate registration and checkout at the front desk.
• Greet guests and verify reservations, addresses, and payment info.
• Promote Hilton Honors program and recognize members.
• Maintain house bank and daily receipts reporting.
• Supervise front desk staff and assign tasks.
• Provide ongoing training and support to agents.
• Post charges and manage safety deposit box access.

Skills

Customer service

Cash handling

Staff supervision

Training staff

Job description

Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Honors Program and provide recognition and benefits to all present members.Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.Provide ongoing training and support to front desk agents.Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.