Front Office Supervisor: Guest Experience & Operations

Concord Hospitality Brand; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Tuition assistance

Discounted hotel rates

Training and development

Career growth opportunities

Job summary

Concord Hospitality Brand seeks an Assistant Front Office Manager to support guest services leadership, ensuring guest satisfaction, service excellence, and front desk efficiency. You will lead and inspire associates while maintaining strong service standards across the front office.

The role emphasizes training, scheduling, budgeting, and collaboration with the Guest Service Manager to sustain a high-performing team and guest experiences.

Qualifications

• Previous hotel front office or guest services supervisory/management experience.
• Strong knowledge of guest service standards, recovery planning, and associate training.
• Ability to analyze guest satisfaction data and implement improvement strategies.
• Excellent communication, leadership, and organizational skills.
• Strong financial acumen and knowledge of budgeting/accounting procedures.
• Familiarity with HR compliance, safety programs, and hotel systems.

Responsibilities

• Support and train associates to deliver exceptional guest service and resolve concerns proactively.
• Monitor Guest Satisfaction Survey results, create action plans for improvement, and recognize top performers.
• Assist with front office operations, revenue strategies, and inventory management.
• Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team.
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies.
• Assist in developing and managing departmental budgets and financial objectives.
• Partner with the Guest Service Manager to drive service culture and operational excellence.

Skills

Front office supervision

Guest service standards

Communication

Leadership

Budgeting

HR compliance

Hotel systems

Job description

Concord Hospitality Brand seeks an Assistant Front Office Manager to support guest services leadership, ensuring guest satisfaction, service excellence, and front desk efficiency. You will lead and inspire associates while maintaining strong service standards across the front office.

The role emphasizes training, scheduling, budgeting, and collaboration with the Guest Service Manager to sustain a high-performing team and guest experiences.