Assistant Front Office Manager - Live Hotel - Philadelphia

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits program

Retirement options

Free uniforms

Free parking

Meal discounts

Attendance bonuses

Tuition reimbursement

Travel discounts

Descrizione del lavoro

Live! Casino & Hotel Philadelphia is seeking an Assistant Front Office Manager to oversee daily operations, staff supervision, scheduling, and office duties in a fast-paced gaming environment.

The role requires strong communication, organizational skills, and experience in customer service, office management, and basic bookkeeping. A 4-year degree or equivalent experience, plus the ability to comply with state gaming regulations, is expected.

Competenze

• High School education or equivalent.
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Mansioni

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of employees and customers.
• Working closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Conoscenze

Customer service

Office management

Bookkeeping

Communication

Multitasking

Problem solving

Formazione

High School diploma or equivalent

4-year college degree in a related field

Descrizione del lavoro

Overview

Why We Need Your Talents:

As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.

Responsibilities

Where You'll Make an Impact:

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of employees and customers.
• Working closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Qualifications

Skills to Help You Succeed:

• Able to read and interpret instructions and directions for guests
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Profound experience in customer service٫ office management and basic bookkeeping procedures
• Good organizational٫ multitasking and problem-solving skills
• Strong communication and interpersonal skills

Must-Haves:

• High School education or equivalent
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Lifting and carrying to 50lbs
• Pushing/Pull up to 100lbs
• Some Bending/kneeling
• Frequent walking and standing
• Some Sitting
• Climbing steps

Perks We Offer You

• Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and Attendance bonuses.
• Tuition reimbursement.
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.