Assistant Front Office Manager – Lead Front Desk

PM Hotel Group; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

The Windsor Suites Philadelphia, part of Modus by PM Hotel Group, seeks an Assistant Front Office Manager to lead the front desk team and ensure memorable guest experiences. You’ll oversee daily front desk operations, schedule staff, manage guest check-in/out, analyze front office performance, and assist in financial and operational planning.

Occasional stepping in for Front Office Manager. Candidates should have at least two years in hotels and one year in a leadership role, with strong

Qualifications

• At least two years of experience in hotels.
• An additional year in a hotel leadership position (supervisor+).
• Strong communication skills and a people-person attitude.

Responsibilities

• Oversee the day-to-day operations of the front desk and scheduling staff.
• Oversee guest registration and checkout processes.
• Analyze Front Office reports and investigate last night’s production, rates, and issues.
• Assist in assembling, tracking, and interpreting financial and operational plans for the Front Office.

Skills

Leadership

Communication

Job description

The Windsor Suites Philadelphia, part of Modus by PM Hotel Group, seeks an Assistant Front Office Manager to lead the front desk team and ensure memorable guest experiences. You’ll oversee daily front desk operations, schedule staff, manage guest check-in/out, analyze front office performance, and assist in financial and operational planning.

Occasional stepping in for Front Office Manager. Candidates should have at least two years in hotels and one year in a leadership role, with strong