Assistant Front Office Manager - Live Hotel - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Uniforms provided

Free parking

Meal discounts

Bonuses

Tuition reimbursement

Travel discounts

Job summary

Live! Casino & Hotel Maryland in Philadelphia area seeks an Assistant Front Office Manager to supervise daily staff, scheduling, and office operations while ensuring high guest service standards.

You will coordinate with guest service, front desk, and sales teams to optimize occupancy and satisfaction, and help manage budgets and staffing. The role requires several years in high-volume hospitality, strong communication, and the ability to work under pressure.

Qualifications

• High School diploma or equivalent required.
• 4-year degree in a related field or equivalent experience preferred.
• Strong customer service, office management, and bookkeeping fundamentals.
• Excellent communication, organization, and multitasking abilities.

Responsibilities

• Supervise Assistant Front Desk Office Managers and guest service staff.
• Develop and manage the Front Office budget and ensure safety for staff and guests.
• Collaborate with Sales to maximize occupancy and drive guest satisfaction.
• Participate in hiring and staff development for the Front Office team.
• Review staffing levels and monitor departmental performance.

Skills

Customer service

Office management

Bookkeeping

Communication

Multitasking

Education

High School diploma

4-year degree or equivalent

Job description

Why We Need Your Talents

As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.

Overview

As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.

Responsibilities

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of employees and customers.
• Working closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Qualifications

• Able to read and interpret instructions and directions for guests
• Able to communicate without impediment with guests and staff in all areas relating to guest service.
• Profound experience in customer service ٫ office management and basic bookkeeping procedures
• Good organizational ٫ multitasking and problem-solving skills
• Strong communication and interpersonal skills

Must-Haves

• High School education or equivalent
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Lifting and carrying to 50lbs
• Pushing/Pull up to 100lbs
• Some Bending/kneeling
• Frequent walking and standing
• Some Sitting
• Climbing steps

Perks We Offer You

• Comprehensive benefits program for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options.
• Free uniforms.
• Free parking.
• Discounted meals.
• Service and Attendance bonuses.
• Tuition reimbursement.
• Discounts on hotels, theme parks, travel, and more!

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.