Front Office Operations Manager

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Uniforms provided

Free parking

Meal discounts

Bonuses

Tuition reimbursement

Travel discounts

Job summary

Live! Casino & Hotel Maryland in Philadelphia area seeks an Assistant Front Office Manager to supervise daily staff, scheduling, and office operations while ensuring high guest service standards.

You will coordinate with guest service, front desk, and sales teams to optimize occupancy and satisfaction, and help manage budgets and staffing. The role requires several years in high-volume hospitality, strong communication, and the ability to work under pressure.

Qualifications

• High School diploma or equivalent required.
• 4-year degree in a related field or equivalent experience preferred.
• Strong customer service, office management, and bookkeeping fundamentals.
• Excellent communication, organization, and multitasking abilities.

Responsibilities

• Supervise Assistant Front Desk Office Managers and guest service staff.
• Develop and manage the Front Office budget and ensure safety for staff and guests.
• Collaborate with Sales to maximize occupancy and drive guest satisfaction.
• Participate in hiring and staff development for the Front Office team.
• Review staffing levels and monitor departmental performance.

Skills

Customer service

Office management

Bookkeeping

Communication

Multitasking

Education

High School diploma

4-year degree or equivalent

Job description

Live! Casino & Hotel Maryland in Philadelphia area seeks an Assistant Front Office Manager to supervise daily staff, scheduling, and office operations while ensuring high guest service standards.

You will coordinate with guest service, front desk, and sales teams to optimize occupancy and satisfaction, and help manage budgets and staffing. The role requires several years in high-volume hospitality, strong communication, and the ability to work under pressure.