Assistant Front Office Manager — Elevate Guest Experience & Operations

HHM Hotels; Village of Garden City (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

401k Company Match

Paid Time Off

Daily Pay

Travel Discounts

Commuter Transit and Parking

Job summary

HHM Hotels in Garden City, NY seeks an Assistant Front Office Manager to oversee front office operations and coach the team to deliver exceptional guest service. The role includes supervising associates, overseeing schedules and budgets, and ensuring compliance with safety and brand standards.

This position offers a pathway to higher roles within the rooms division. Competitive benefits accompany full-time employment.

Qualifications

• 1–3 years hospitality front desk operations experience.
• Strong leadership and staff coaching skills.
• Ability to manage schedules and budgets.

Responsibilities

• Oversee front office operations in the absence of the Front Office Manager.
• Supervise associates to meet brand standards and HHM values.
• Monitor guest satisfaction scores and drive improvements.
• Assist in budgeting and forecast processes for the department.
• Ensure safety and OSHA-compliant work practices.

Skills

Front desk ops

Staff supervision

Guest satisfaction

Budgeting

Scheduling

Education

Associate or Bachelor’s degree preferred

Job description

HHM Hotels in Garden City, NY seeks an Assistant Front Office Manager to oversee front office operations and coach the team to deliver exceptional guest service. The role includes supervising associates, overseeing schedules and budgets, and ensuring compliance with safety and brand standards.

This position offers a pathway to higher roles within the rooms division. Competitive benefits accompany full-time employment.