Front Office Supervisor - Guest Experience Leader (On-site)

Yurbban Hospitality Group; Miami Beach (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Discounts on stays

Health benefits

Paid time off

Paid holidays

Birthday off

Job summary

Yurbban Hospitality Group is seeking a Front Office Supervisor for Lennox Hotel Miami Beach. The role oversees daily Front Office operations, guides staff, and maintains service standards in a fast-paced hotel environment on-site in Miami Beach.

The candidate should have strong leadership, guest-focused mindset, and experience with Front Office systems, reservations, and Night Audit procedures. Spanish proficiency is required and flexibility to work varied shifts is expected.

Qualifications

• High School Diploma or equivalent required; bachelor’s degree preferred.
• Professional proficiency in English; intermediate Spanish required.
• Minimum of 2 years in Front Office or hotel operations; supervisory experience preferred.
• Strong knowledge of Front Office operations, reservations, guest billing, payment controls, and Night Audit procedures.

Responsibilities

• Supervise daily Front Office operations across AM, PM, and Night Audit shifts, ensuring smooth service and compliance with hotel procedures.
• Provide direction, support, and coaching to Front Office employees, promoting teamwork, accountability, and high service standards.
• Ensure guest requests, complaints, and service recovery situations are handled promptly and professionally, acting as Manager on Duty when assigned.
• Oversee check-in, check-out, room assignments, reservations, billing, and payment procedures to ensure accuracy and guest satisfaction.
• Review VIP arrivals, special requests, guest recognition programs, and room availability to ensure a personalized guest experience.
• Verify completion and accuracy of daily shift checklists, operational reports, and handover documentation, addressing discrepancies and following up on pending tasks.
• Monitor cash handling, credit card authorizations, deposits, guest balances, and financial transactions to ensure compliance with internal controls.
• Oversee Night Audit procedures, including daily reports, billing reconciliations, no-shows, and operational discrepancies.
• Monitor guest feedback, identify recurring service issues, and implement improvements to enhance guest satisfaction.
• Collaborate with Housekeeping, Reservations, Maintenance, F&B, Security, and other departments to resolve operational matters efficiently.
• Support employee scheduling, onboarding, training, and performance follow-up, maintaining accurate coaching and training records.
• Ensure compliance with hotel policies, brand standards, safety procedures, confidentiality requirements, and emergency protocols.

Skills

English Proficiency

Spanish Proficiency

Leadership

Front Office Ops

Night Audit Knowledge

Reservations & Billing

Training & Coaching

Education

High School Diploma

Bachelor's Preferred

Tools

PMS Software

Billing Systems

Job description

Yurbban Hospitality Group is seeking a Front Office Supervisor for Lennox Hotel Miami Beach. The role oversees daily Front Office operations, guides staff, and maintains service standards in a fast-paced hotel environment on-site in Miami Beach.

The candidate should have strong leadership, guest-focused mindset, and experience with Front Office systems, reservations, and Night Audit procedures. Spanish proficiency is required and flexibility to work varied shifts is expected.