Guest Experience Front Desk Agent – Growth & Perks

Yurbban Hospitality Group; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Discounts on stays

Training through Yurbban Academy

Team building activities

Birthday off

Job summary

Yurbban Hospitality Group is seeking a Front Office Agent for Lennox Hotel Miami Beach. This 100% on-site position requires strong guest service skills, bilingual English/Spanish, and the ability to handle calls, emails, and in-person inquiries with a service-oriented mindset.

You will manage check-in/out, assist with reservations, respond to inquiries, and coordinate with on-site teams during emergencies or routine operations, ensuring a smooth guest experience.

Qualifications

• Professional level English and good Spanish required. A third language will be highly valued.

Responsibilities

• Manage Front Office operations such as check-in, check-out, guest care, cashier operations, and assistance according to Yurbban Hospitality Group policies and procedures.
• Respond promptly and professionally to guest inquiries received through automated messaging systems, phone calls, and email.
• Provide remote assistance with check-in, check-out, payment issues, reservation platforms and general guest questions.
• Provide in-person support at the property when required, including guest assistance, basic troubleshooting, or coordination with on-site vendors.
• Escalate technical or operational issues to the appropriate internal teams when needed.
• Maintain accurate records of guest interactions, actions taken, and resolutions.
• Verify guest identity when required before providing access information or sensitive details.
• Identify recurring issues and report system or operational trends for improvement.
• Collaborate with Operations, Maintenance, and other departments to coordinate on-site assistance or intervention.
• Monitor surveillance equipment, respond to alarms and emergencies, control access to buildings, and provide assistance to guests, employees, and visitors when needed.
• Remain calm, alert, and solution-oriented, especially during emergency situations or high-pressure moments.

Skills

English fluency

Spanish helpful

Hospitality experience

Strong communication

Multitasking

Job description

Yurbban Hospitality Group is seeking a Front Office Agent for Lennox Hotel Miami Beach. This 100% on-site position requires strong guest service skills, bilingual English/Spanish, and the ability to handle calls, emails, and in-person inquiries with a service-oriented mindset.

You will manage check-in/out, assist with reservations, respond to inquiries, and coordinate with on-site teams during emergencies or routine operations, ensuring a smooth guest experience.