Front Office Supervisor & Guest Experience Leader

Atrium Hospitality LP; Stamford (CT); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Health coverage

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality Stamford is seeking a hands-on Front Desk Supervisor to oversee daily front desk operations at Stamford, CT. You will coach staff, ensure smooth check-ins/check-outs, and respond to guest needs with a calm, guest-centric approach.

Ideal candidates bring strong customer service experience, leadership abilities, and comfort with hotel systems. This role requires physical readiness to lift 50 lbs and stand during shifts.

Qualifications

• Leadership and management experience leading front desk teams.
• Strong communication skills with guests, staff, and other departments.
• Attention to detail and organization from shift reports to guest requests.
• Comfort with hotel systems, emails, and reporting tools.
• Ability to lift 50 lbs and stand for extended periods.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Leadership

Customer service

Communication skills

Detail-oriented

Tech savvy

Lift 50 lbs

Job description

Atrium Hospitality Stamford is seeking a hands-on Front Desk Supervisor to oversee daily front desk operations at Stamford, CT. You will coach staff, ensure smooth check-ins/check-outs, and respond to guest needs with a calm, guest-centric approach.

Ideal candidates bring strong customer service experience, leadership abilities, and comfort with hotel systems. This role requires physical readiness to lift 50 lbs and stand during shifts.