Head of Housekeeping & 5-Star Guest Experience

Atrium Hospitality; Stamford (CT); On-site; USD 95,000 - 110,000; Full time

Job summary

Atrium Hospitality in Stamford, CT is seeking an experienced Hotel Manager to lead the housekeeping department, ensuring top-tier guest experiences and smooth daily operations.

The role requires 3+ years in hotel management, housekeeping leadership, and strong tech skills; flexibility and stamina are essential, including lifting up to 50 lbs and coordinating with other departments to maintain service excellence.

Qualifications

• 3+ years of hotel management experience.
• Housekeeping leadership background.
• High school diploma or higher.
• Strong tech skills including Microsoft Office and hotel systems.
• Ability to lift up to 50 lbs and stand for long shifts.

Responsibilities

• Keep the department on budget by managing labor, cutting costs, and finding savings.
• Ensure a 5-star guest experience by leading a team that delivers spotless rooms and warm service.
• Train and coach Associates on cleanliness standards, brand expectations, and why details matter.
• Manage the department with confidence—handle staffing decisions, performance feedback, and disciplinary actions when needed (all with heart).
• Partner with other departments to keep operations smooth, guests happy, and the laundry moving.

Skills

Hotel management

Team leadership

Budgeting

Tech skills

Education

High school diploma

Tools

Microsoft Office

Hotel systems

Job description

Atrium Hospitality in Stamford, CT is seeking an experienced Hotel Manager to lead the housekeeping department, ensuring top-tier guest experiences and smooth daily operations.

The role requires 3+ years in hotel management, housekeeping leadership, and strong tech skills; flexibility and stamina are essential, including lifting up to 50 lbs and coordinating with other departments to maintain service excellence.