Boutique Guest Experience Specialist

RMS Companies; Stamford (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

The Lloyd Hotel in Stamford, CT is a boutique lifestyle hotel seeking a proactive front desk associate to deliver warm, attentive service to guests. You will manage check-in/out, respond to guest inquiries, and coordinate with departments to ensure a seamless stay.

Strong communication, cash handling, and problem-solving skills are essential, along with flexibility to work morning and evening shifts. This on-site role supports guest satisfaction and operates within Hilton’s standards.

Qualifications

• Excellent customer service and interpersonal skills.

Responsibilities

• Check guests in and out promptly, courteously and efficiently.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Front Desk software

Job description

The Lloyd Hotel in Stamford, CT is a boutique lifestyle hotel seeking a proactive front desk associate to deliver warm, attentive service to guests. You will manage check-in/out, respond to guest inquiries, and coordinate with departments to ensure a seamless stay.

Strong communication, cash handling, and problem-solving skills are essential, along with flexibility to work morning and evening shifts. This on-site role supports guest satisfaction and operates within Hilton’s standards.