Front Desk Concierge — Guest Experience

OTO Development; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

OTO Development is seeking a Front Desk Associate to join our team as a reliable, flexible, and customer-focused professional. You will assist guests with check-in/check-out and throughout their stay, operate the hotel’s electronic reservation system, and handle financial transactions securely and accurately.

You will collaborate with the team to provide a welcoming and guest-centric experience. Minimal travel is required, and the property is managed by OTO Development, a leader in hotel

Qualifications

• Strong customer service and communication skills.
• Professional appearance and attitude.
• Ability to work independently and as part of a team.
• Dependable, punctual, and willing to assist where needed.
• Knowledge of hotel operations and reservation systems is a plus.

Responsibilities

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay.
• Work proficiently on the hotel’s electronic reservation system, as well, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

Skills

Customer service

Communication

Independent work

Teamwork

Dependable

Punctual

Guest interaction

Tools

Reservation systems

Hotel operations

Job description

OTO Development is seeking a Front Desk Associate to join our team as a reliable, flexible, and customer-focused professional. You will assist guests with check-in/check-out and throughout their stay, operate the hotel’s electronic reservation system, and handle financial transactions securely and accurately.

You will collaborate with the team to provide a welcoming and guest-centric experience. Minimal travel is required, and the property is managed by OTO Development, a leader in hotel