Front Office Supervisor - Guest Experience Leader

BENCHMARK; Naples (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality is seeking an Assistant Front Office Manager for Signia Hilton Naples Grande Beach Resort in Naples, Florida. You will lead Front Desk, Concierge, Bell Services, and PBX teams, ensuring smooth daily operations and exceptional guest experiences.

The role requires 2–4 years of Front Office supervisory experience, Hilton experience preferred, strong guest service and leadership skills, and the ability to work nights, weekends, and holidays.

Qualifications

• 2-4 years of Front Office supervisory experience.
• Hilton experience preferred.
• Strong guest service and leadership skills.
• Working knowledge of hotel PMS systems and Microsoft Office.
• Ability to work flexible schedules including nights, weekends, and holidays

Responsibilities

• Supervise Front Office operations during assigned shifts.
• Ensure efficient check-in, check-out, and guest service processes.
• Monitor room inventory, arrivals, departures, and special requests.
• Ensure adherence to departmental policies and Hilton standards.
• Provide daily coaching and direction to Front Office team members.

Skills

Front Office supervisory

Hilton experience

Guest service leadership

PMS systems knowledge

MS Office

Tools

OnQ

GRO

Medallia

Microsoft Office

Job description

Pyramid Global Hospitality is seeking an Assistant Front Office Manager for Signia Hilton Naples Grande Beach Resort in Naples, Florida. You will lead Front Desk, Concierge, Bell Services, and PBX teams, ensuring smooth daily operations and exceptional guest experiences.

The role requires 2–4 years of Front Office supervisory experience, Hilton experience preferred, strong guest service and leadership skills, and the ability to work nights, weekends, and holidays.