Front Office Leader – Guest Experience & Operations

Holiday-Inn-Express-and-Suites; Port Saint Lucie (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off: 2 weeks in first year

Comprehensive health, dental, and life

401(k) with employer match

Exclusive global hotel discounts

Career growth opportunities

Volunteer time & lifestyle discounts

Job summary

Naples Hotel Group is seeking a Front Office Manager to oversee daily operations, ensuring exceptional guest service from arrival to departure. You will lead the front desk team, assist with check-ins/check-outs, and resolve guest requests while modeling professionalism and hospitality.

The role emphasizes staff training, performance coaching, and maintaining brand standards across the front desk, lobby, and related areas. A supervisory background in hospitality is preferred.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or a related field preferred; equivalent experience will be considered.
• Minimum 2 years of supervisory experience in hotel front desk operations or guest services.
• Strong verbal and written communication skills and professional guest interaction.
• Proficient in POS systems and property management software; knowledge of hotel-specific software is a plus.

Responsibilities

• Demonstrate commitment to superior guest service and respond to inquiries and requests.
• Greet guests warmly and professionally at check-in and check-out.
• Conduct daily property walks to inspect cleanliness and readiness of front desk and public areas.
• Oversee staffing, training, and performance reviews for front desk associates.
• Serve as Manager on Duty as assigned and ensure service recovery.
• Maintain accurate banking and cash-handling records and supervise revenue-related functions.

Skills

Guest service

Leadership

Communication

Training

Team motivation

Education

Bachelor’s in Hospitality/Business

Tools

POS systems

PMS

Job description

Naples Hotel Group is seeking a Front Office Manager to oversee daily operations, ensuring exceptional guest service from arrival to departure. You will lead the front desk team, assist with check-ins/check-outs, and resolve guest requests while modeling professionalism and hospitality.

The role emphasizes staff training, performance coaching, and maintaining brand standards across the front desk, lobby, and related areas. A supervisory background in hospitality is preferred.