Guest Experience Lead — Luxury Resort

Pyramid Global Hospitality; Naples (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Service Manager for Signia Hilton Naples Grande Beach Resort on the Paradise Coast of Florida. You will lead guest-facing operations across Bell Services, Valet, arrivals, departures, and VIP coordination to ensure a seamless luxury experience.

This role requires 3–5 years in hotel operations with luxury frontline leadership, strong service recovery and communication skills, and familiarity with Hilton systems.

Qualifications

• Associate's or Bachelor's degree in Hospitality Management or related field preferred.
• 3–5 years of hotel operations or guest service leadership experience.
• Experience leading guest-facing teams within a luxury hotel or resort environment preferred.
• Hilton experience preferred.

Responsibilities

• Lead Bell Services and Valet operations to deliver exceptional arrival and departure experiences.
• Coordinate guest requests with Front Office, Housekeeping, Recreation, Spa, Engineering, Security, and F&B.
• Act as Manager on Duty as assigned.
• Develop and maintain service standards and monitor guest satisfaction.

Skills

Hospitality leadership

Guest engagement

Communication skills

Team leadership

Education

Associate's or Bachelor's degree in Hospitality Management or related field

Tools

OnQ

Hilton Honors

GRO

Stay Experience Platform

Medallia

Job description

Pyramid Global Hospitality is seeking a Guest Service Manager for Signia Hilton Naples Grande Beach Resort on the Paradise Coast of Florida. You will lead guest-facing operations across Bell Services, Valet, arrivals, departures, and VIP coordination to ensure a seamless luxury experience.

This role requires 3–5 years in hotel operations with luxury frontline leadership, strong service recovery and communication skills, and familiarity with Hilton systems.