Front Office Supervisor — Guest Experience Leader

W Hotels; Los Angeles (CA); On-site; USD 71,000 - 86,000; Full time

Job summary

W Hotels, located at 6250 Hollywood Blvd, Hollywood, CA, is seeking a Front Office/Guest Services Manager to assist the Front Office Manager in daily operations and staff supervision. The role focuses on smooth check-in/check-out, guest satisfaction, and financial performance of the department.

Ideal candidates have a relevant education and experience in guest services or front desk operations, with a view to lead the team and uphold Marriott standards in a luxury hotel environment.

Qualifications

• High school diploma or GED required.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

• Assists Front Office Manager in administering front office functions and supervising staff daily.
• Directs and works with managers and employees to ensure efficient check-in/check-out processes.
• Ensure guest and employee satisfaction and maximize department financial performance.
• Supervise day-to-day operations and cover employee absences as needed.
• Lead and develop the Front Desk/Guest Services team with clear expectations.
• Handle guest feedback and participate in action plans to improve service quality.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major

Job description

W Hotels, located at 6250 Hollywood Blvd, Hollywood, CA, is seeking a Front Office/Guest Services Manager to assist the Front Office Manager in daily operations and staff supervision. The role focuses on smooth check-in/check-out, guest satisfaction, and financial performance of the department.

Ideal candidates have a relevant education and experience in guest services or front desk operations, with a view to lead the team and uphold Marriott standards in a luxury hotel environment.