Front Office Supervisor

Loews Hotels, LLC.; Coronado (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Employee discounts

Tuition reimbursement

Job summary

Loews Coronado Bay Resort is seeking a Front Office Supervisor to lead our guest services team and ensure every interaction reflects our commitment to hospitality. You will oversee front desk operations, coach staff, and respond promptly to guest needs to deliver memorable stays.

The role requires at least two years of guest service experience in hospitality and leadership, familiarity with Opera PMS, and comfort with budgeting and maintaining service standards in a dynamic, luxury environment.

Qualifications

• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods is required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.
• Partner on initiatives to promote hotel services and improve efficiency.
• Handle emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Natural Leader

Guest Experience Champion

Clear Communicator

Proactive Problem Solver

Organized Multitasker

Tools

Opera System

Job description

Loews Coronado Bay Resort offers careers at a secluded waterfront retreat near San Diego's top attractions and the Pacific Ocean. Team members create memorable guest experiences across a 15-acre peninsula with bay views, 440 rooms and suites, a spa, recreation, and 70,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities
• Pet Insurance & Pet Bereavement
• Tuition Reimbursement
• Team Member Hotel Rates, discounts, & other perks
• Discounts on spa retail and services
• Complimentary meals in Team Member Cafe while working
• Complimentary parking
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.

Who You Are

• Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity
• Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays
• Clear Communicator: You engage guests and team members with professionalism and warmth
• Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively
• Organized Multitasker: You manage priorities seamlessly in a fast-paced environment
• Veterans and military spouses are encouraged to apply

What You'll Do

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences
• Design and deliver training programs that elevate team skills and operational excellence
• Serve as the primary point of contact for internal and external inquiries
• Conduct audits, maintain accurate financial records, and analyze performance metrics
• Prepare operational and guest experience reports for management review
• Partner on initiatives to promote hotel services and improve efficiency
• Handle emergencies with professionalism, ensuring guest and team safety
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include

• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required

Who You'll Supervise

• Front Desk Team
• Guest Services Team

Wage range for this position, based on experience, is $23.20 to $29.00.