Front Office Supervisor: Guest Experience Leader

Loews Hotels & Co; Coronado (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid Sick Days

Vacation

Holidays & Paid Bereavement

Training & Development opportunities

Pet Insurance

Pet Bereavement

Tuition Reimbursement

Team Member Rates

Discounts on spa services

Complimentary meals

Complimentary parking

Volunteer opportunities

Job summary

Loews Coronado Bay Resort is seeking a Front Office Supervisor to lead our guest services team with confidence and care. You’ll be the heartbeat of the front desk, ensuring every interaction reflects our commitment to hospitality and service excellence.

You will oversee daily operations, mentor staff, and address guest concerns while coordinating with housekeeping and other departments to deliver memorable stays for guests and drive loyalty.

Qualifications

• Two years of guest service experience in hotel hospitality required.
• Experience in a leadership role with guests preferred.
• Familiarity with a Property Management System, Opera preferred.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews standards.
• Monitor guest feedback, resolve concerns promptly, and improve satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.

Skills

Team leadership

Guest service leadership

Communication

Problem solving

Multitasking

Veterans encouraged

Tools

Opera System

Job description

Loews Coronado Bay Resort is seeking a Front Office Supervisor to lead our guest services team with confidence and care. You’ll be the heartbeat of the front desk, ensuring every interaction reflects our commitment to hospitality and service excellence.

You will oversee daily operations, mentor staff, and address guest concerns while coordinating with housekeeping and other departments to deliver memorable stays for guests and drive loyalty.