Hotel Operations Leader: Guest Services & Front Desk

The Bower Coronado; Coronado (CA); On-site; USD 31,000 - 44,000; Full time

Job summary

The Bower Coronado in Coronado, CA seeks an Experienced Front Desk Supervisor to lead hotel operations, front desk activities, and guest services in a fast-paced hospitality environment.

You will supervise Front Desk Agents, assist in hiring/training, coordinate housekeeping, maintenance and sales support, and ensure brand standards and smooth check-in/check-out procedures with professionalism.

Qualifications

• Experience supervising front desk operations in hospitality.
• Candidates should meet brand standards for check-in/check-out and guest service.
• Strong leadership and communication skills required.

Responsibilities

• Supervise front desk operations and guest registration/check-out.
• Train and direct front desk staff and coordinators across related areas.
• Ensure policy adherence, guest satisfaction, and accurate cash handling.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

MS Office

Windows OS

Job description

The Bower Coronado in Coronado, CA seeks an Experienced Front Desk Supervisor to lead hotel operations, front desk activities, and guest services in a fast-paced hospitality environment.

You will supervise Front Desk Agents, assist in hiring/training, coordinate housekeeping, maintenance and sales support, and ensure brand standards and smooth check-in/check-out procedures with professionalism.