Front Office Lead - Guest Experience Champion

loewshotels; Coronado (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Pet insurance & pet bereavement

Tuition reimbursement

Employee hotel rates & discounts

Free meals for staff

Job summary

Loews Coronado Bay Resort in Coronado, CA seeks a Front Office Supervisor to lead our guest services team with confidence and care. You’ll be the heartbeat of the front desk, ensuring every interaction reflects our hospitality commitments.

You’ll champion service excellence, inspire your team, and create memorable guest experiences. The role requires a proactive leader who can manage priorities in a fast-paced environment, coordinate with housekeeping, and monitor guest feedback to boost

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.
• Partner on initiatives to promote hotel services and improve efficiency.
• Handle emergencies with professionalism, ensuring guest and team safety.

Skills

Leadership

Guest service

Communication

Problem solving

Organization

Tools

Opera PMS

Job description

Loews Coronado Bay Resort in Coronado, CA seeks a Front Office Supervisor to lead our guest services team with confidence and care. You’ll be the heartbeat of the front desk, ensuring every interaction reflects our hospitality commitments.

You’ll champion service excellence, inspire your team, and create memorable guest experiences. The role requires a proactive leader who can manage priorities in a fast-paced environment, coordinate with housekeeping, and monitor guest feedback to boost