Front Office Guest Experience Leader

L'Auberge Del Mar; California, Northern (MO, KY); Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health Benefits Package (Medical/Dent/

Job summary

L’Auberge Del Mar, a luxury resort in Del Mar, is seeking a Front Office Supervisor to lead the Front Office team and deliver elevated guest experiences. You will collaborate with Front Office Management to oversee daily operations, guest relations, and room-type management, while modeling exceptional hospitality.

The role emphasizes leadership, guest-centric service, and the ability to empower colleagues to provide memorable stays, including overseeing training and guest recovery when needed.

Qualifications

• Refined written and verbal communication skills.
• Strong computer and technology skills.
• Outstanding and proven guest service skills.
• Previous hospitality or Front Office supervisory experience preferred.
• Strong leadership, coaching, and team-building abilities.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Schedule flexibility, including evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Lead Front Office operations and assist with room type management and daily oversight.
• Provide coaching, feedback, and development to Front Office team members.
• Engage with guests, anticipate needs, and resolve concerns to personalize experiences.
• Oversee training and development for the Front Office team.
• Maintain a polished, professional presence and lead by example.

Skills

Guest service

Leadership

Communication

Problem-solving

Organizational skills

Scheduling

Job description

L’Auberge Del Mar, a luxury resort in Del Mar, is seeking a Front Office Supervisor to lead the Front Office team and deliver elevated guest experiences. You will collaborate with Front Office Management to oversee daily operations, guest relations, and room-type management, while modeling exceptional hospitality.

The role emphasizes leadership, guest-centric service, and the ability to empower colleagues to provide memorable stays, including overseeing training and guest recovery when needed.