Front Office Supervisor

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid sick leave

Vacation and holidays

Tuition reimbursement

Pet insurance

Complimentary meals for team

Team member hotel rates

Job summary

Loews Miami Beach Hotel in Miami Beach seeks a Front Office Supervisor to lead our guest services team with confidence and care. You will be the heartbeat of the front desk, ensuring every interaction reflects our commitment to hospitality excellence and lasting guest impressions.

You will mentor staff, monitor feedback, and collaborate with housekeeping to meet guest preferences while upholding Loews standards.

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office and Guest Services teams.
• Lead, mentor, and develop staff to achieve high performance and Loews service standards.
• Monitor guest feedback, address concerns, and implement strategies to improve satisfaction.
• Coordinate room assignments with housekeeping to meet guest preferences.
• Design and deliver training programs to elevate team skills.
• Serve as primary contact for internal and external inquiries.
• Prepare reports on operations and guest experience for management.
• Ensure compliance with standards and safety procedures.

Skills

Guest service experience

Leadership

Communication

Problem solving

Multitasking

Tools

Opera System

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here;

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Cafe while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.

Who You Are:

• Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity
• Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays
• Clear Communicator: You engage guests and team members with professionalism and warmth
• Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively
• Organized Multitasker: You manage priorities seamlessly in a fast-paced environment
• Veterans and military spouses are encouraged to apply

What You'll Do:

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences
• Design and deliver training programs that elevate team skills and operational excellence
• Serve as the primary point of contact for internal and external inquiries
• Conduct audits, maintain accurate financial records, and analyze performance metrics
• Prepare operational and guest experience reports for management review
• Partner on initiatives to promote hotel services and improve efficiency
• Handle emergencies with professionalism, ensuring guest and team safety
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required

Who You'll Supervise:

• Front Desk Team
• Guest Services Team