Front Office Supervisor — Guest Experience Lead

Margaritaville Island Hotel; Pigeon Forge (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Margaritaville Island Hotel in Pigeon Forge, TN seeks a Front Office Supervisor to lead the front desk and valet teams, ensuring exceptional guest service and smooth daily operations. You will monitor reservations, handling guest issues with professionalism and efficiency, while upholding standards for appearance and performance.

The role requires strong communication, organizational and leadership skills, the ability to work under pressure, and proficiency with hotel management software.

Qualifications

• Proven experience as a Front Office Supervisor or similar supervisory role.
• Knowledge of front office procedures and customer service principles.
• Excellent communication, organizational and leadership skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Computer literacy and proficiency in hotel management software.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Supervise front office and valet staff and provide guidance and direction to ensure efficient and effective operations.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Monitor front office operations, including front desk, phone, and reservations systems, to ensure high levels of accuracy and efficiency.
• Ensure that all front office policies and procedures are followed and maintain standards for appearance and performance of front office staff.
• Assist with scheduling and staffing needs, as well as training and development of front office team members.
• Maintain a clean and organized front office area and ensure proper security procedures are in place.
• Continuously strive to improve guest satisfaction scores and guest experience.

Skills

Front office leadership

Customer service principles

Communication

Organizational skills

Leadership

Shift flexibility

Hotel management software

Tools

Hotel management software

Job description

Margaritaville Island Hotel in Pigeon Forge, TN seeks a Front Office Supervisor to lead the front desk and valet teams, ensuring exceptional guest service and smooth daily operations. You will monitor reservations, handling guest issues with professionalism and efficiency, while upholding standards for appearance and performance.

The role requires strong communication, organizational and leadership skills, the ability to work under pressure, and proficiency with hotel management software.