Front Office Supervisor & Guest Experience Lead

Murrieta Hot Springs Resort; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Murrieta Hot Springs Resort in Phoenix Midtown is seeking a Front Office Supervisor to manage front desk staffing, training, and MICROS operations. The role includes supervising front desk agents, guest service staff, and PBX operators, while ensuring smooth check-in/out and guest satisfaction.

You will coordinate with housekeeping and engineering, handle daily discrepancy reports, and maintain high service standards. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Excellent communication skills in writing and speaking.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Guest service

Team player

Effective communication

Self-initiative

Tools

MICROS system

Job description

Murrieta Hot Springs Resort in Phoenix Midtown is seeking a Front Office Supervisor to manage front desk staffing, training, and MICROS operations. The role includes supervising front desk agents, guest service staff, and PBX operators, while ensuring smooth check-in/out and guest satisfaction.

You will coordinate with housekeeping and engineering, handle daily discrepancy reports, and maintain high service standards. Flexibility for nights, weekends, and holidays is required.