Front Office & Guest Services Supervisor

Remington Hospitality; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hospitality is seeking a Front Office staff supervisor to ensure proper staffing levels and to oversee front desk operations. The role involves interviewing, hiring, training and scheduling front desk agents plus supervising PBX operators and concierge staff to maintain high guest service standards.

The candidate will understand all Front Office roles, perform duties when needed, manage MICROS transactions, handle discrepancy reports, and coordinate with Housekeeping and Engineering

Responsibilities

• Interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.

Job description

Remington Hospitality is seeking a Front Office staff supervisor to ensure proper staffing levels and to oversee front desk operations. The role involves interviewing, hiring, training and scheduling front desk agents plus supervising PBX operators and concierge staff to maintain high guest service standards.

The candidate will understand all Front Office roles, perform duties when needed, manage MICROS transactions, handle discrepancy reports, and coordinate with Housekeeping and Engineering