Front Office Supervisor

One Ocean Resort & Spa; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Phoenix Midtown DoubleTree is seeking a proactive Front Office Supervisor to lead daily front desk operations, ensuring seamless check-ins and check-outs, and delivering outstanding guest service.

You will manage staffing levels, mentor front desk agents, and coordinate with housekeeping and engineering to meet guest needs while maintaining MICROS system accuracy and efficiency.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team player with a focus on delivering great guest experiences.

Responsibilities

• Ensure proper staffing levels of front office associates, interviewing, hiring, supervising, training and scheduling front desk staff.
• Understand front office roles and duties and perform them as needed.
• Operate and reconcile MICROS system for front office transactions.
• Check AM and PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering regarding rooms and requests.
• Greet guests and perform efficient check-ins and check-outs.

Skills

Guest service

Teamwork

Scheduling

Front desk operations

Job description

In the financial district, we're only four miles from downtown and the Biltmore Fashion Park. Chase Field, Grand Canyon University, Arizona State University Downtown Campus, and the Phoenix Convention Center are all within three miles. Our on-site restaurant and bar, event rooms, 24-hour fitness center, and outdoor pool and hot tub complete your stay.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Phoenix Midtown DoubleTree-PHXAR

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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