Front Office Operations Lead - Guest Experience & Staffing

Remington Hospitality; Riverside (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Remington Hospitality is seeking a Front Office Supervisor/Manager to oversee front desk operations, ensuring staffing, training and scheduling of reception and PBX staff. The role includes maintaining MICROS transactions, resolving discrepancies, and coordinating with Housekeeping and Engineering to fulfill guest requests.

The incumbent will greet guests warmly and manage check-in/check-out processes efficiently.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Job description

Remington Hospitality is seeking a Front Office Supervisor/Manager to oversee front desk operations, ensuring staffing, training and scheduling of reception and PBX staff. The role includes maintaining MICROS transactions, resolving discrepancies, and coordinating with Housekeeping and Engineering to fulfill guest requests.

The incumbent will greet guests warmly and manage check-in/check-out processes efficiently.