Front Office Supervisor - Guest Experience Leader

Hotel Yountville; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

DoubleTree by Hilton Phoenix Midtown is seeking a Front Office Manager to lead our front desk team and ensure guest satisfaction at a busy Midtown hotel. You will interview, hire, train, and schedule front desk agents, greet guests, check them in and out, and coordinate with Housekeeping and Engineering to fulfill requests.

Proficiency with MICROS and daily transaction oversight is required. This full-time role involves flexible scheduling, a strong work ethic, and a commitment to delivering

Qualifications

• Experience in hospitality front desk operations.
• Strong customer service mindset and communication skills.
• Ability to lead a team and manage staffing levels.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance needs.
• Coordinate with other departments to fulfill guest requests efficiently.

Skills

Guest service

Team leadership

Front desk operations

MICROS experience

Scheduling

Education

High school diploma or equivalent

Tools

MICROS

Front desk software

Job description

DoubleTree by Hilton Phoenix Midtown is seeking a Front Office Manager to lead our front desk team and ensure guest satisfaction at a busy Midtown hotel. You will interview, hire, train, and schedule front desk agents, greet guests, check them in and out, and coordinate with Housekeeping and Engineering to fulfill requests.

Proficiency with MICROS and daily transaction oversight is required. This full-time role involves flexible scheduling, a strong work ethic, and a commitment to delivering