Front Office Supervisor – Guest Experience Lead

Stonebridge Companies; Needham (AL); On-site; USD 28,000 - 33,000; Full time

Job summary

Stonebridge Companies in Needham, MA is seeking a Front Office Supervisor to oversee daily front desk operations at Residence Inn Needham. You will supervise staff, ensure smooth check‑ins, and coordinate with housekeeping and reservations to maintain guest service standards.

Ideal candidates have 2+ years of front office supervisory experience, strong leadership and communication skills, and proficiency with property management systems. Evening, weekend, and holiday availability is required.

Qualifications

• 2+ years of front office or guest services supervisory experience in hospitality.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in property management systems and check-in/check-out processes.
• Ability to manage guest issues professionally and timely.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail.

Responsibilities

• Oversee daily front office operations and guest reception.
• Supervise front office staff and provide training as needed.
• Ensure accurate guest information and billing at check-in.
• Handle guest problems or complaints promptly and professionally.
• Maintain room and lobby standards and balance daily accounts.
• Coordinate with reservations and housekeeping to maximize occupancy.
• Support check-out operations and luggage handling.
• Act as Duty Manager when required and attend management meetings.

Skills

Front office supervision

Leadership

Communication

PMS proficiency

Guest issue resolution

Scheduling & training

Organizational skills

Tools

PMS

Job description

Stonebridge Companies in Needham, MA is seeking a Front Office Supervisor to oversee daily front desk operations at Residence Inn Needham. You will supervise staff, ensure smooth check‑ins, and coordinate with housekeeping and reservations to maintain guest service standards.

Ideal candidates have 2+ years of front office supervisory experience, strong leadership and communication skills, and proficiency with property management systems. Evening, weekend, and holiday availability is required.